Susy and Bae Singapore Lingerie Brands Find Success Online

Miss Sheryl Lim left her marketing job and started lingerie e-commerce site Susy and Bae earlier this year, and she has no regrets.

Susy and Bae sells handmade lace lingerie, and business has been better than expected.

Miss Lim advertises online sparingly and about half of her sales comes from the stalls she sets up at flea markets and pop-ups.

She sells nearly 300 pieces a month, with many purchased by repeat customers.

“I thought selling lingerie would be a unique idea. People are also now more aware of different styles of lingerie, not just the usual push-up and wired bras,” said the 29-year-old.

Intimate wear is now making its mark on the local online fashion industry.

One of the pioneers is Perk By Kate, which was launched in 2012.

The brand, best known for its own line of padded bralettes, saw an increase in sales last year to hit a six-figure amount, said founder Kate Low.

The online site initially featured international lingerie brands such as Eberjey and For Love & Lemons before it launched its own label in 2014.

“When we started almost six years ago, purchasing lingerie online was pretty radical but these days, consumers take to online purchases quite readily,” said the 32-year-old.

Market research company Euromonitor found that the value of the underwear market in Singapore has risen from $245.5 million in 2011 to $287.2 million last year – a 17 per cent increase.

Ms Elfaine Tan decided to concentrate on intimate wear when she ventured into the e-commerce scene with the launch of I’m In last year.

Ms Tan was one of the co-founders EK Media, a social media agency that was sold to SingPost in 2013.

Business at I’m In has been brisk, with a 10 to 20 per cent increase in sales month-on-month.

But the 29-year-old said: “When it comes to fashion, several brands dominate the scene so it is harder to shine.

“And when it comes to underwear, many customers want to have a feel of the product before buying it.”

I’m In sells a wide range of underwear, including bras, bralettes and panties.

Singapore Polytechnic marketing and retail lecturer Lucas Tok said that while lingerie might be a difficult product to sell online, an e-commerce store has its advantages, such as privacy.

He explained: “Consumers may sometimes feel insecure while browsing (for lingerie) in a bricks and mortar store (but) an e-commerce setting allows consumers to browse freely without the perceived judgment they receive from onlookers and bystanders – sometimes even from shop assistants.”

Some brands also focus on customer service to draw and retain customers.

Before Perk By Kate had its own studio, Ms Low allowed customers to try the lingerie at her home. She also “refurbishes” old bralettes at no extra cost.

Source : tnp